Complaint submission
Procedure for filling a complaint
Complaints are submitted by e-mail to the ECC-Net central e-mail address: ECCNET-GR@ec.europa.eu. It is recommended to use the standard complaint form.
The investigation of a complaint commences, only if it is properly accompanied by the following data and documentation:
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Full contact details of the consumer (name, e-mail and postal address, telephone).
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Full contact details of the trader (name, e-mail and postal address).
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Proof of transaction with the trader (receipt, order dispatch slip, proof of payment, etc.).
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A brief, but clear description of the problem.
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A clear and explicit request to be satisfied.
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Evidence of previous written communication with the trader (eg copies of emails), showing that the consumer has exhausted every possibility to resolve the problem, prior to resorting to the ECC-Net for help.
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A signed Power of Attorney, enabling ECC-Greece to take over the case.
The ECC-Net is not competent to accept and handle complaints that:
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Are pending before courts.
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Include requests for satisfying moral damages.
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Include requests for representation of the consumer in legal proceedings.
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Relate to disputes between individuals or between traders or to complaints of traders against consumers.
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Relate to disputes of consumers with traders based outside the EU, Norway, Iceland and UK.
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The reported trader refuses to cooperate.
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The reported trader cannot be located or identified.
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Include transactions that involve financial and investment products.
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Include transactions in relation to the purchase or rental of real estate.
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Relate to disputes of consumers against public providers of education.
Documents:
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Complaint form (word | openoffice)
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Power of Attorney